1. What is UPIL?
UPIL is a Germany-based outdoor and garden equipment brand specializing in high-quality grass cutters built for efficiency, durability, and everyday performance. Our products are designed for real lawns, real workloads, and long-term use—combining German standards with practical design.

2. Do you ship grass cutters across Germany?
Yes. UPIL ships grass cutters nationwide across Germany. Shipping availability, costs, and delivery timelines are calculated at checkout based on your location and selected product.

3. How long does delivery take?
Delivery typically takes 1–2 business days for nearby locations and 5–8 business days for other areas, depending on availability and destination. Once your order ships, you’ll receive tracking details to follow the delivery in real time.

4. What payment methods do you accept?
We accept major credit and debit cards along with other secure online payment options available at checkout. All transactions are processed through encrypted and trusted payment gateways to ensure full security.

5. Can I change or cancel my order after placing it?
Yes, but timing matters. Orders can be changed or canceled within a short window after confirmation. Contact our support team immediately so we can assist before the order is processed or dispatched.

6. What is your return and exchange policy?
UPIL offers returns or exchanges within 30 days of delivery, provided the grass cutter is unused, undamaged, and returned in its original packaging.
Please note: used equipment, assembled products, or clearance items are not eligible for return.

7. How can I contact UPIL customer support?
You can reach our customer support team through the Contact Us page on our website or via our official support email. We assist with orders, shipping, returns, and product-related inquiries.

8. Is my personal and payment information secure?
Yes. Protecting your data is a priority. UPIL uses industry-standard encryption and secure payment systems to safeguard all personal and financial information.

9. Do you offer discounts or promotions?
Yes. We offer limited-time promotions, seasonal discounts, and exclusive deals. Subscribe to our email list or check our website regularly to stay informed.

10. How can I track my order?
Once your grass cutter ships, you’ll receive a tracking link via email or SMS, allowing you to monitor your delivery from dispatch to arrival.